• Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction • Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery • Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised • Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs • Perform basic O&M by monitoring systems remotely and basic warranty work • Conduct products testing fault diagnosis and repairs at workshop • Track complex technical problems and coordinate with internal teams (technical and R&Dteam) to efficiently deliver high quality solutions to customers’ issues • Continuously develop knowledge of all relevant products and services • Communicate with the management, sales team and customers to support the business development

• Electrical Engineering, Renewable Engineering and or similar background • Excellent communications skills (Written and Verbal) in English • Excellent and professional telephone customer service skills • Attention to detail and able to understand the big picture • Strong problem-solving and analytical skills • Strong organisation and time management skills handling multiple tasks at once